Tel Tales

Adventures in Technology Enhanced Learning @ UoP

Category: Did you know?

Top Five Moodle Questions asked by Staff

Mandy Harcup

At the beginning of each new academic year TEL receives many Moodle queries from staff – here are the top five that we’re asked:

Q1) I cannot see my unit(s) on my Moodle Homepage, why not?

A1) Are you a new member of staff or have you recently taken over the unit? Has the unit changed name/code and has it had a Moodle presence previously? These are some of the reasons you may not be able to see a unit on your homepage, to help us resolve the issue for you we will require some details about the unit(s) – the unit title and/or the unit code, the level of the access that you require for the unit(s), and your username. With this information we can add you to the unit or create a blank unit (or clone an existing one) for you to build.

Q2) My students are not attached to my unit, why not?

A2) Students are added to units in Moodle by mapping course codes and registration instances, or unit codes and attendance groups against Student Records. We do not manually add students as such access will not update should they change their units of study.  Let us know if you are missing students and we will try to see if we can resolve this problem for you or bring it to the attention of your course administrators if a change needs to be made in Student Records.

Q3) I can see my students are attached to my unit, but they are saying that they cannot see the unit, why not?

A3) It could be that your unit is still hidden from student view.  

To unhide your unit, go to the unit, click on the Administration tab, click on Edit settings, click on the drop down arrow in the Visible box, click on ‘Show’ scroll down and click on ‘Save and display’.  Once your students have refreshed their Moodle page, students should be able to see the unit.  If students still cannot see the unit, please supply the unit’s details and we will investigate to see if we can resolve this issue.  

It’s also important to remember that units ending in JAN stay hidden from student view until January, so you’ll see the students on the unit, but the students won’t see the unit on their homepage.

Q4) My colleague needs access to my unit, can I add them myself?

A4) Yes you can – click on the Administration tab, click on Users, then click on Enrolled users.  On this page click on the Enrol users box, a small box will appear, first assign the role you wish your colleague to have from the drop-down menu, then type their name in the search box and click on search. Find the person and click on the Enrol button next to their names, then click ‘Finish enrolling users’.  When your colleague refreshes their page or logs into Moodle the unit will appear on their homepage.  With Lecturer access you can give a colleague a ‘Lecturer’, ‘non-editing Teacher’ or ‘Guest’ role, you cannot assign the ‘Student’ role.

Alternatively, complete the Moodle Request form on the Self Service portal (https://servicedesk.port.ac.uk/sw/selfservice/portal.php#home) and we’ll add new users for you. See our Self Service Forms blog for more forms.

Q5) Some students can see my unit but other students cannot. I have more than one unit code attached to it, is this the reason?

A5) Yes, Moodle only attaches the first unit code automatically, other unit codes within the title will need to be cohort synced once each year. For this to happen, please email the unit details to elearn@port.ac.uk and we’ll cohort sync the code(s) to the unit.

 

Bespoke TEL Training Sessions

Mandy Harcup

During August and September, TEL (Technology Enhanced Learning) will only be offering bespoke training sessions as the normal training room will be out of action due to building works. The usual timetabled TEL training sessions will resume in October.

Bespoke sessions can be either 1-2-1 or group sessions.

Informal 1-2-1 sessions can be held at your desk, or if there are several of you interested in a session and you have a room available, you can request  a more structured group session. Topics for bespoke sessions can be based around our traditional TEL programme, or we can tailor the session to answer any specific questions or needs that you require.

Please complete a Bespoke Training Request form (see below) and simply tick the box next to the session you would like training on. If you tick ‘Other’ please give a brief explanation of the topic you wished to be covered in the session. Complete with the date on which you would like your training session to take place, along with your preferred time and finish it by clicking ‘SUBMIT’.

Please click here for the Bespoke Training Request form:

Bespoke Training Request Form

Once we receive your form, a member of  the TEL team will contact you to confirm your training arrangements.

To view the full description of our training sessions, please see the

TEL Training Calendar.

NB Bespoke TEL training sessions can also be arranged throughout the year.

 

New Units for Moodle 2017/18

Mandy Harcup

If you have already had approval for a new 2017/18 unit then you can start creating it now! All you have to do is complete the New Moodle Unit Request form on the Self Service portal (https://servicedesk.port.ac.uk/sw/selfservice/portal.php#home)

Sign in using your university login details, click on ‘Log a Service Request’.

From the ‘Log a Service Request’ page scroll down to the ‘Your Services’ block, where you’ll see the ‘Moodle Request’ icon.

Clicking on this icon will take you to the ‘Service Details [Moodle Request]’ page where you can select ‘Request a new unit to be created on Moodle’. Once selected click ‘Next’.

From the next page, please ensure you complete all the mandatory fields in the request form to proceed, once you’re happy with the information you have supplied, click ‘Submit’.

If you are unsure of the information required please see our MyPort article ‘New Moodle Unit Request guide.

Once the form has been submitted you will see your reference number appear on the screen – you will also receive an email confirming your request. Your request should also be visible on your Self Service Portal home page under ‘Recent Requests’.

Elearn (TEL) will be assigned your query by Service Desk, and will email you back confirming when your request has been actioned. You’ll then be able to start creating your new unit, along with assistance from your faculty Online Course Developers should you need it.

Header image taken from Unsplash.com under a free to use license.

 

TEL Training Sessions

Mandy Harcup

Some of you may have noticed that the way TEL (Technology Enhanced Learning) training sessions are advertised has changed, you no longer receive a weekly email from Staff Essentials on a Friday afternoon. Our training sessions can now be found at the bottom of the Monday’s Staff News Update email. To see our sessions you’ll need to scroll down to ‘More news’ and look under the section ‘Staff Development’.

We’ve been amalgamated under the Learning and Teaching heading, but there’s nothing there to differentiate our sessions, we can only advertised three  sessions per week in this format.

To see more of our sessions you’ll need to scroll down and click on the banner which says More Staff Development, this takes you to the Staff Development page.  Published on this page are the sessions on the Staff News along with a few more training sessions from across the University, but again there is nothing to distinguish which ones are our training sessions.

Where to find our training sessions

We have added our training sessions to the calendar, here on our blog page.  Training sessions are indicated with a dot underneath the date, just click on the dot and the session information will appear. You can book yourself onto the session here, just click the button at the bottom. Feel free to switch through the months to see what training sessions are coming up.  During August 2017 we’ll be without our training room, but please contact us to arrange a 1-2-1 sessions or group training session tailored to your needs in your place of work.

Another place to find our training information is to go to the Department of Curriculum and Quality Enhancement (DCQE) website and click on the TEL Training Calendar here you’ll find our calendar with dates, times and full description on the sessions we run in this department.

Who are the training sessions for

Primarily, the workshops are for lecturers, but they can be adapted for professionally service members of staff. If you’re not available at the times of our training events, or if the programme does not cover a specific area you’re interested in, we can offer a 1-2-1 session tailored to your needs. In addition, if there’s a group of people in your department who would like a session to update their knowledge in a certain area, we can also arrange that too.  We have a meetings room here in Mercantile House, but we can always come to you.  To arrange these bespoke sessions, firstly contact elearn on either extension: 3355 or elearn@port.ac.uk, giving us a brief outline into which areas you’d like the training to cover and for how many people, someone will then contact you to discuss your requirements. So if you’ll looking to embark on a project involving technology, or if you would simply like some support or advice on how to use the various elearning tools available at the University, the TEL team are here to help.

We look forward to welcoming you at one of our training events in the near future.

 

Did you know? – Self Service Forms

Mandy Harcup

We often receive numerous emails containing the questions above in the TEL department. After a few emails back and forth, it is only when we are finally given all the information required, can we complete the request. To make this process easier for both parties, we have collaborated with IS to create some forms for you to complete.

The Moodle Request forms are now available for all staff to use on the Self Service portal  (https://servicedesk.port.ac.uk/sw/selfservice/portal.php#home). These forms are in the same format as other forms in the portal. Those of you who have used the forms before will know, they are easy to follow.

To use these forms, go to your Self Service Portal, click on ‘Sign In’, then click on the ‘Log a Service Request’. You can click either the large square box or the smaller tab under the Home tab, on the left-hand side.

self service portal dashboard

Once on the next page scroll down to the ‘Your Services’ block, where you will see the ‘Moodle Request’ icon.  When you click on the icon, it will take you to the ‘Service Details’ (Moodle Request) section. Here you’ll see three options to choose from:

  • Add staff to a unitmoodle request icon
  • Creating an account for an external person
  • Create a new unit

Here is the block you will see:

moodle request screen

Click on the option you require and complete the necessary information.

Here is an example of how to give a member of staff access to a unit in Moodle:

grant staff access screen

Click on the circle next to ‘Grant staff access to a Moodle unit’ then click on the ‘Next’ button, this will take you to the next part of the form.  Information required to complete these boxes are: (1) unit code or the URL, (2) the person’s full name (as you start to type, the box will offer you names – if you see the person you want, click on them) or username and (3) the level of access required. To help you, there is a drop down arrow on the right hand side so you can choose one of the five roles.

staff access to moodle unit

If you’re happy with the information you have supplied click the ‘Submit’ button. If not, you can always click the ‘Back’ button to go back to the previous page. Once the form has been submitted, the next screen to appear will give you a reference number, at the same time an email will appear in your email box confirming the details you have requested.

moodle request email

If you then click on the ‘Home’ button on Self Service Portal, you will see that your request is the first reference in the ‘Recent Request’ section.

What happens next

Service Desk will assign your query to the DCQE Group who will email you back confirming your request has been actioned.

The other two forms follow the same pattern, simple and easy to complete. Should you have problems understanding the questions there is a help section.
When you click on the here link, a new page will appear explaining the questions in more depth.

Another important feature of these forms are that the questions marked with asterisks  are mandatory and must be complete otherwise the form will not let you move on.  Should you miss one of these answers, a box will appear asking you to check your answers and try again, just click on the ‘OK’ button and you will be taken to the box that has not been completed. Add the information required then click ‘Next’ or ‘Submit’.