Tag: service desk

We often receive numerous emails containing the questions above in the TEL department. After a few emails back and forth, it is only when we are finally given all the information required, can we complete the request. To make this process easier for both parties, we have collaborated with IS to create some forms for you to complete.

The Moodle Request forms are now available for all staff to use on the Self Service portal  (https://servicedesk.port.ac.uk/sw/selfservice/portal.php#home). These forms are in the same format as other forms in the portal. Those of you who have used the forms before will know, they are easy to follow.

To use these forms, go to your Self Service Portal, click on ‘Sign In’, then click on the ‘Log a Service Request’. You can click either the large square box or the smaller tab under the Home tab, on the left-hand side.

Once on the next page scroll down to the ‘Your Services’ block, where you will see the ‘Moodle Request’ icon.  When you click on the icon, it will take you to the ‘Service Details’ (Moodle Request) section. Here you’ll see three options to choose from:

• Add staff to a unit

• Creating an account for an external person

• Create a new unit

Here is the block you will see:

Click on the option you require and complete the necessary information.

Here is an example of how to give a member of staff access to a unit in Moodle:

Click on the circle next to ‘Grant staff access to a Moodle unit’ then click on the ‘Next’ button, this will take you to the next part of the form.  Information required to complete these boxes are: (1) unit code or the URL, (2) the person’s full name (as you start to type, the box will offer you names – if you see the person you want, click on them) or username and (3) the level of access required. To help you, there is a drop down arrow on the right hand side so you can choose one of the five roles.

If you’re happy with the information you have supplied click the ‘Submit’ button. If not, you can always click the ‘Back’ button to go back to the previous page. Once the form has been submitted, the next screen to appear will give you a reference number, at the same time an email will appear in your email box confirming the details you have requested.

If you then click on the ‘Home’ button on Self Service Portal, you will see that your request is the first reference in the ‘Recent Request’ section.

What happens next

Service Desk will assign your query to the DCQE Group who will email you back confirming your request has been actioned.

The other two forms follow the same pattern, simple and easy to complete. Should you have problems understanding the questions there is a help section.
When you click on the here link, a new page will appear explaining the questions in more depth.

Another important feature of these forms are that the questions marked with asterisks ✱ are mandatory and must be complete otherwise the form will not let you move on.  Should you miss one of these answers, a box will appear asking you to check your answers and try again, just click on the ‘OK’ button and you will be taken to the box that has not been completed. Add the information required then click ‘Next’ or ‘Submit’.

Please Note: This system has been superseded, IS now use a system called Service Manager.  The links on this blog no longer work.  Please see the blog ‘Using Service Desk for your TEL Queries‘ for updated links.