Adventures in Technology Enhanced Learning @ UoP

Author: Emma Cripps

Guest Bloggers: Emma Cripps and Rama Hilouneh – Content Capture: Supporting Learning Outside the Classroom

By Emma Cripps, eLearning Coordinator in the Graduate School, and Rama Hilouneh, elected Learning Experience Officer at the Students’ Union.

Content capture, as defined by the University of Portsmouth Content Capture Policy, is “the digital production/capture of… content for the purposes of enhancing learning and teaching practices…”. 

Whilst to many, this may be in the form of a recording of some, or all, of their taught sessions, to others it could be the production of a written or audio summary, a how-to guide, or a summary of points made by students during the session. There are many options for capturing what takes place during the variety of taught sessions we offer our students, but what the Content Capture Policy ensures is that all students have access to learning from these sessions, whether they were physically able to attend or not. While the Content Capture Policy was developed before the coronavirus pandemic, it has become particularly relevant as we prepare for a blended and connected approach for Teaching Block 1 in the new academic year.

Through various consultation and feedback mechanisms with both staff and students across the University, the Content Capture Policy, which was recently considered and approved by the Academic Council and will now be implemented, is the result of over two years worth of discussion, revision and ultimately, an understanding that not all taught sessions in their entirety are suitable for recording. However, our diverse student population are asking for a mechanism that allows them to engage with taught sessions after they have taken place, whether that be to revisit, revise, or experience it for the first time. 

Rama Hilouneh, elected Learning Experience Officer at the Students’ Union (UPSU), and member of the Content Capture working group, has contributed to the Content Capture Policy, and long-term project, which originally arose from a UPSU elected officers manifesto point. “The working group, created by Dr Harriet Dunbar-Morris, has included the Students’ Union through each step, and actively listened to our input. This is particularly important, where the elected officers have changed over a number of years, yet are still included in this long- term project. From a student perspective, the world has become that much more technology-driven and information is just a click away. Yet, at times as an institution we have fallen behind in accommodating what this new generation of students expect from us, with inconsistencies in access to learning material within, and across, courses

“Yes, the presence of students in a lecture brings about a whole different learning experience with the opportunity to engage and ask questions as you receive the taught lesson. However, with the number of students entering higher education not only increasing, but also diversifying, the ‘type’ of student we attract has changed. University is no longer a place for academia alone, but an experience to advance a wide range of developmental skills and extracurricular activities. In addition, the majority of students work part time jobs, with some holding caring responsibilities, living a distance away from university or taking care of younger children and upholding a family. This begs the question as to what true engagement is in the age of technology. Regardless of the student’s circumstances, staff are able to provide resources and support through essential content online, and improve the overall student experience. This is why I view the Content Capture Policy as a step forward for us as an educational institution.”

For students, the ability to review material after a live session has taken place is extremely valuable. A survey carried out by the University, in partnership with the Students’ Union in 2018, found that over 85% of the students who responded use captured content, such as recordings, for revision, and recapping or revisiting complex concepts. There is also evidence within the research literature of the benefits students gain from revisiting taught sessions, including being able to review complex material, create detailed notes, and support the completion of assignments

There is of course diversity in how students use captured content, and staff within the University have raised concerns over the impact capture may have on attendance and engagement at taught sessions, something which is discussed at length within the research literature. Whilst there is evidence that the introduction of lecture capture can have a negative impact on attendance, there is also evidence that there is little impact, or that this impact is inconsistent, and other variables such as individual levels of motivation, and other academic pressures influence a student’s decision on whether to attend a lecture. 

The aim of content capture within the University is not to replace live-taught sessions, but to supplement them, something which will need to be communicated with students in order to help them understand that attendance and engagement at timetabled sessions is still important. The Content Capture Policy also acknowledges that “not all teaching styles nor all formal teaching sessions are suitable for recording”, giving staff a choice in how they capture and share the core content of a taught session. It is important to remember though that the core content of every formal teaching event that takes place needs to be captured, and some of the different ways staff have already been doing this will be shared in future blog posts and support materials. As our students try to overcome new and perhaps unexpected challenges, such as additional caring responsibilities, or inequalities in access to equipment or the internet, the capturing of content from formal teaching events is going to be key to ensure that no student is disadvantaged.

As a University, the ability to capture and record content has been available for many years, with staff already using creative ways to share material from taught sessions. Whilst there may be some additional work required to develop skills when choosing to use technology to capture content, many staff have already developed these skills, especially over the last few months in response to the challenges faced with teaching in lockdown. Training and continued support will be provided for staff as part of the Learning and Teaching Opening Campus Workstream, and we will be sharing some of the creative ways in which staff have been capturing content from their teaching sessions, including at the TEL Tales: Blended Learning Festival from the 13th to 17th July 2020.

  The Content Capture Working Group is aware, and understands the concerns raised by staff in relation to the new policy. Whilst this post can’t address all of these, it is hoped that the continued discussions, training and support around this policy will allow staff to make informed decisions, and allow all our students to benefit from taught sessions, even after they have taken place. Look out for future blog posts where we will be sharing more resources, guidance and support in relation to content capture.

Credit Image: Karolina Grabowska from Pixabay

Guest Blogger: Emma Cripps – Digital Resources for Research Students

Hi! My name is Emma Cripps and I am the eLearning Coordinator in the Graduate School. When asking a colleague what I should write my first TEL Tales blog post about, the response was “something you are interested in”. There are a lot of aspects of my job that interest me, but at the moment there is one topic that I am particularly focussed on – the way in which online learning resources are created. 

Having worked with undergraduate, and some postgraduate taught courses for over 8 years, my move to the Graduate School in 2019 required me to approach online learning from a completely different viewpoint. Having previously worked with academics to develop online resources that mostly supplemented face-to-face courses, I am now presented with the challenge of creating fully online, standalone, self-paced learning modules. The Graduate School, through the Graduate School Development Programme (GSDP), usually delivers over 150 face-to-face workshops a year that support postgraduate research (PGR) students at key doctoral milestones, helping them to become independent researchers and employable graduates. Part of my role is to develop some of these face-to-face workshops into online learning modules, that any PGR student can complete at any given time. Whilst to some, this type of online content may be seen as more suitable for distance learners, the content I create is intended for all research degree students. The most popular workshops we run as part of the GSDP can be repeated up to five times in any given academic year, but for students who are busy undertaking research, working on their personal and professional development, teaching, and trying to maintain their wellbeing, along with any of the other daily tasks required of them, it can be difficult for them to commit to attending one of these workshops. And, given the current situation, the online versions of our workshops are now crucially important to our PGR students.

Online resources, now more than ever, play such a huge role in research students’ development. The ability to log on at any time, from anywhere (with an internet connection) and choose what it is they want to learn, allows research students the flexibility to fit their development around their other commitments. With this idea underpinning the work I do, I have not only continued to develop our online workshops, but have worked with colleagues in the Graduate School to curate resources from many different sources, such as LinkedIn Learning, Future Learn, SAGE Research Methods and many more, to ensure that every topic we cover in our face-to-face workshops has at a minimum, one good quality online resource. However, online resources may not always be full workshops or additional resources from other providers. Within the Graduate, we have been able to record aspects of some of our workshops, which we have been doing for over 4 years now, and provide these, along with additional resources from the face-to-face workshops via our Moodle sites. This results in our online provision being quite varied, engaging, and interesting for PGR students.

When thinking about the content I create, manage and recommend to PGR students, I have always used the following considerations as my starting point. In the current situation, and knowing that I will need to develop even more online resources in the future, I believe these are still some of the best questions to ask at the outset when developing online content: 

  1. Is the content actually needed?
    What is it that I am looking to develop, and is it suitable to be created in an online format? Is there an alternative option that already exists, and if there is, does it meet the learning outcomes, the students’ needs, and is it a high-quality resource? There are some workshops that we would not develop into an online format, such as our “Mini Motivation Boost” workshop. This workshop aims to give PGR students some space and time to reflect on their journey so far, and with the support of the workshop tutor, and other PGR students, consider strategies to get back on track with their research. This workshop works so well because of the interaction between research students, their ability to share their challenges, and discuss ways in which they can overcome them. Unfortunately, this would be particularly difficult to capture as an online learning course, and would not give students the same, supportive experience. Going forward, we would look to deliver this type of session as a live, or synchronous, session, but with additional resources to support it, such as a toolkit of resources, Apps, activities and ways to keep in touch that participants can access alongside the synchronous session.

  2. Is the content accessible?
    The next thing I have to consider is the accessibility of the content I am creating or recommending. I recently participated in a webinar hosted by a large North American company who provide software that’s used to create digital artefacts. The title of the webinar was something along the lines of “creative ways to turn PowerPoints into online courses”. Great! A lot of the content I work with starts off as a PowerPoint, so this would give me some really creative ideas for content development. How disappointed I was when the first 20 minutes of the webinar was spent demonstrating how a PowerPoint can be saved as individual image files and uploaded as an image gallery! Not only does this create a completely inaccessible item for those using screen readers and other assistive technology, but it is also not very interesting for learners to engage with! What I am trying to say here is, I think we still have some work to do in how we develop online content that is both interesting to engage with and accessible, but it is possible to do both, it might just take a little more imagination and creativity! 

  3. Is the content usable?
    The term usability describes the “ease of use” (Church, 2015) of a product, and is an aspect of user experience, as is accessibility. When thinking about the usability of online resources, it is important for me to remember that PGR students are going to have to navigate and find this content, with little or no help. Whilst we provide guidance, videos, quick links and more, there will be times when PGR students don’t know exactly what it is they are looking for, or even if it exists at all! Because of this, everything related to the Graduate School’s online learning content must be easily found, easy to navigate, easy to interact with, and work across all devices and systems that students may be using. Not only that, but the actual content needs to be useful (see point 1!), interactive and engaging. There is certainly more I can be doing in this area, but for now, I am working to reduce the amount of searching PGR students have to do to find what they are looking for, and ensuring that there is a consistent experience with all of the online content that we create.

  4. Do I have the knowledge and skills to develop or evaluate the content?
    This final consideration is actually a really important one. I have been working in online learning for almost 10 years now, and the online environments and content that I create have changed so much in that time, as have my skills and knowledge! What hasn’t changed though is the supportive community of online course developers, educational technologists, enthusiastic academics, and engaging professional service staff. One thing I have had to do a lot more in the last year though is network with subject matter experts (SMEs). SMEs have knowledge or skills in a specific topic (“What’s a”, n.d.), and can be a really helpful source of information, feedback and experience. The relationship with SMEs in the Graduate School makes up the foundation of our development programme, and we are always so grateful to the staff who give up their time to support us. I certainly would not be able to create content for the Graduate School without the input and feedback from staff who have a greater knowledge in complex areas of researcher development, and in aspects of online content creation that I am less familiar with.

Whilst this blog post has been written in the context of postgraduate researcher development, and the work that the Graduate School undertakes, I believe that the considerations I have outlined above, and the approach I take to online content creation can be applied across all levels and courses at the University. One additional thing I would like to add is that with the provision of online resources, the number of PGR students attending Graduate School workshops has not decreased, and we were able to support over 2,600 students in our workshops in the 2018/19 academic year. That being said, with over half the PGR students at the University of Portsmouth undertaking their research degree part-time, our online provision is an important support mechanism for any and all research degree students. Given the uncertain future we are currently facing, the provision of online resources will continue to be of massive importance, and you will find me hard at work reviewing, collating, creating and checking all the online content we provide to our PGR students to ensure that it continues to support them in their research, academic, professional and personal development.

References

Church, S. (2015). Usability and user experience. Retrieved from https://www.jisc.ac.uk/guides/usability-and-user-experience

What’s a Subject Matter Expert (SME)? (n.d.). Retrieved from Articulate website: https://community.articulate.com/series/everything-you-need-to-know-about-working-with-smes/articles/what-is-a-subject-matter-expert-in-e-learning  

The Graduate School supports a community of over 1,000 research degree students from across the University, including MRes, Professional Doctorate and PhD students. We offer bespoke training and professional development workshops that allow our research degree students to grow their personal, professional and research skills and career aspirations. We are also the first port of call for Research Supervisors, offering guidance, support, and development events. Find out more on the Graduate School webpages.

Credit Image: The feature image is from the Marketing Portal, and is “Free for use” and “Available for Third Party”. It shows ‘imaging phantoms’ which have been created and used by one of our PhD students, and were showcased at our 2019 Doctoral Festival of Research.

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